rimowa - now that's what i call service

my rimowa suitcase          © Joselito Briones

i've had this rimowa suitcase for 5 years now and it's been with me everywhere.  it's supposed to be a carry-on, but there's been a couple of times when i had to check it in.  the last time it happened, i noticed a missing screw-on foot (stand).  i brought it to rimowa's new york shop , and they repaired it for me even tho i bought this one in hong kong.  they even checked the locks and found that they are a bit shaky, so they repaired that too.  at no cost! (and look at that, they even decorated it with a ribbon)

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